Last updated : 02.05.18 at 21:00

We reserve the right to change any part of these terms and conditions at any time without prior notice.

PERSONALISED DESIGNS

All designs are our own.  Each design is tailored to suit your needs, therefore creating margin for error.  You must check all aspects of the design before your order is completed.

You are responsible for checking the spelling and grammar of personalised products as the information that you provide is how it will be spelt and written on the product.  We are not responsible for any mistakes after this process.

PAYMENT, REFUNDS & RETURNS

Each order must be paid in full before the product is made and shipped.  This includes payment for shipping.

Refunds will only be accepted for lost or damaged items, not bespoke orders i.e. any item which has been partially or fully personalised (please see my Refund Policy).

SHIPPING

Please ensure that your Paypal delivery address is accurate at the time of purchase as this is the address that your order will be posted to.

All items will be sent via Royal Mail Second Class with proof of postage.

If you spend over £20.00 (excluding postage cost) your items will be posted by 'Signed For' delivery.

Once your item has been posted we advise 3-5 working days for your item to arrive.  Items can sometimes be delayed in transit due to public holidays or weekends.  If you are not home when your Royal Mail parcel arrives, a card will be left to tell you that you can collect it from your nearest collection office.  They will only keep the parcel there for around 3 weeks, then it is returned to Magic By Mimi.  It is your responsibility to collect your parcel.  If you do not, and it is returned to us, you will have to pay for a re-delivery charge.

Although great care is taken during the packaging process to prevent breakages, these are sometimes unavoidable.

In any such case, please email magicbymimi@hotmail.com with as much information as possible about the damage, including photographs.  We will respond within 5 working days and in most cases, issue a replacement item.  Refunds will be considered if the date has passed for which you required the item, such as a birthday, or the item was a one-off and cannot be re-created.